Exchange Policy

Effective Date: October 2024

At Savic Digital, we want you to be completely satisfied with your purchase. We operate on an EXCHANGE ONLY policy – we do not offer cash refunds. If for any reason you’re not happy with your order, we’ve made our exchange process simple and straightforward.

Exchange Window

You have 7 days from the date of delivery to exchange eligible items for another product or store credit.

Eligible Items for Exchange

Items must meet the following conditions:

• Unused and in original condition
• In original packaging with all tags, labels, and accessories intact
• Accompanied by the original receipt or proof of purchase
• Not damaged due to misuse or negligence

Non-Exchangeable Items

The following items cannot be exchanged:

• Items marked as “Final Sale” or “Clearance”
• Customized or personalized products
• Opened software, digital products, or downloadable content
• Intimate apparel and undergarments (for hygiene reasons)
• Perishable goods
• Items damaged after delivery due to customer misuse

How to Initiate an Exchange

Step 1: Contact Us

Reach out to our customer service team within 7 days of receiving your order:

• Email: returns@savicdigital.co.ke
• Phone: +254 [Your Phone Number]
• WhatsApp: +254 [Your WhatsApp Number]

Provide your order number and the item you’d like to exchange for.

Step 2: Exchange Authorization

Our team will review your request and provide:

• An Exchange Authorization Number (EAN)
• Shipping instructions
• Our return address details

Step 3: Ship Your Item

• Package the item securely in its original packaging
• Include all accessories, manuals, and free gifts
• Write your EAN clearly on the outside of the package
• Ship to the address provided by our team
• You are responsible for all shipping costs

Shipping Costs

IMPORTANT: There is no free shipping for exchanges.

• Customer is responsible for ALL shipping costs including:
  • Returning the original item to us
  • Shipping the replacement item to you
• Original delivery shipping fees are non-refundable
• We recommend using a trackable shipping method for your protection

Exchange Policy

Savic Digital operates on an EXCHANGE ONLY policy. We do not offer cash refunds.

If you’re not satisfied with your purchase, you may exchange it for:

• A different size or color of the same product
• A different product of equal or greater value
• Store credit to use on future purchases

How Exchanges Work:

1. Follow the return process above and specify what you’d like to exchange for
2. Once we receive and inspect your returned item, we’ll process the exchange
3. If exchanging for a higher-priced item, you’ll pay the difference
4. If exchanging for a lower-priced item, the balance will be issued as store credit only
5. Exchanges are subject to product availability

Exchange Shipping:

• Customer is responsible for return shipping costs
• Customer is responsible for shipping costs for the replacement item
• All shipping costs are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately upon delivery (within 24 hours)
2. Provide photos of the damaged item and packaging
3. We will arrange an exchange for a replacement item of the same product
4. Exchanges for damaged/defective items only – no cash refunds will be issued
5. If the exact item is unavailable, you may choose an alternative product or receive store credit

Note: Return shipping for damaged or defective items is the responsibility of the customer.

Wrong Item Delivered

If we sent you the wrong item:

1. Contact us within 24 hours of delivery
2. Provide photos of the item received
3. We will arrange for an exchange with the correct item
4. Exchanges only – no cash refunds will be issued
5. If you prefer not to wait for the correct item, we can issue store credit

Note: Customer is responsible for return shipping costs.

Late or Missing Exchanges

If you haven’t received your exchange item after the stated processing time:

1. Contact us with your exchange tracking information
2. We will investigate the status of your shipment
3. If the item is lost in transit, we will process a replacement exchange

For questions about your exchange status, contact us at returns@savicdigital.co.ke

Contact Us

For any questions about our exchange policy:

Savic Digital
Email: returns@savicdigital.co.ke
Phone: +254 [Your Phone Number]
WhatsApp: +254 [Your WhatsApp Number]
Website: www.savicdigital.co.ke

Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

This policy is subject to change. Please check this page for the most current version. By making a purchase from Savic Digital, you agree to this Exchange Policy.

Remember: We do not offer cash refunds. All returns are processed as exchanges for other products or store credit only.